Return Eligibility
Thank you for shopping at Sobies Fashion. We want to ensure you are completely satisfied with your purchase. If you are not satisfied, we are here to help.
To be eligible for a return, please ensure that:
- The item is unused and in the same condition as received.
- The item is in its original packaging.
- The return is requested within [X] days from the date of delivery.
Please note that certain items, such as [mention any exceptions], may not be eligible for return.
Returns Process
To initiate a return, please follow these steps:
- Contact our customer service team at [contact@sobiesfashion.com] within [X] days of receiving your order. Provide your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with instructions on how to return the item(s).
- Pack the item(s) securely, including any accessories, original tags, and packaging.
- Ship the item(s) back to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.
Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, please follow the returns process as outlined above and indicate the replacement item you would like. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may request photos of the damaged or defective item.
Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please contact us at [contact@sobiesfashion.com].